refund

S

saviorx

New member
Hi,

Unfortunately, after extensive testing, the add-on does not work reliably for my use case and I would like to request a refund.

I encountered multiple critical issues during testing:

  • Forum/category titles were automatically translated on my main Turkish site, including brand names and technical terms that should not be translated.
  • XenForo BBCode is corrupted during post translation. Opening tags disappear, closing tags remain visible, spacing and line breaks are lost, and parts of posts can be missing.
  • I tested multiple OpenAI models, including GPT-5 mini and GPT-5.4 mini, as well as both the default and custom translation prompts, but the BBCode problem remained.
  • The translation worker/tasks also required significant troubleshooting before functioning correctly.
Because of these issues, I cannot safely use the add-on on a large production forum without risking broken content and incorrect translations.

I have spent considerable time testing and troubleshooting it, but unfortunately it is not suitable for my requirements. Therefore, I would like to request a refund for my purchase.

Thank you for your understanding.
 
1. If you don't want categories to be auto-translated, you can manage the category titles under "Translation Data" in the backend. If you don't want brands to be translated, you need to specify this in your AI translation prompt — otherwise, the AI will generally translate them.


2. Regarding the "BBCODE damage" you mentioned — we were unable to reproduce it, and our tests found nothing. The line breaks and spaces you described are processed and returned as-is by the AI; they are not part of the BBCODE. BBCODE tags themselves contain no spaces or line breaks either. Please also note that you cannot claim content is lost when no content has actually gone missing.


3. We have already asked you to send us the original content that caused the issue, and we will test it.


Any faults or problems you encounter are welcome — just let us know, and we will resolve them as soon as possible.
 

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Thanks for your support. I no longer need further troubleshooting assistance.

My license now appears to be expired/cancelled, and I have already decided not to continue using the add-on.

Thank you for your time and help.

I have completely removed and deleted the add-on.
 
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